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Let’s eliminate some concerns you may have right away!
1- How long do I need to wait for my picture?
If your order contains up to 10 pictures, you’ll only have to wait for 2 working days. The more pictures you have, the more you’ll have to wait.
2- What if I am not satisfied with your work?
Let us know and you’ll get up to 2 free rounds of edits so we can guarantee your complete satisfaction.
3- How do I receive my edited photos?
Your new and improved pictures will be sent to your Phoglight email address, either by attachment or WeTransfer (if the size if too big). If you’d like us to send your pictures to a specific email address, make sure you add it while placing your order.
4- What is the best way to scan a photo for editing?
To guarantee the best results, make sure you clean your scanner and picture before you scan and send it. The higher the resolution (no less than 300 dpi), the better. Scan in RGB color or CMYK mode, even if your picture is in black and white.
5- Can you reject my order? If yes, under which circumstances?
We reserve the right to reject your order(s), if it or they violate our ‘‘Terms and Conditions’’, or if the picture doesn’t match the requested services. In this case, you will be notified with a full refund instantly.
6- Is there a limited image size?
Any uploaded image should not exceed 100MB.
7- Do you accept RAW format?
We accept all types of format. No exceptions!
8- What if I want to upload more than 10 photos?
If you have more than 10 photos to upload, please send them to us by email to firstname.lastname@example.org and we’ll be more than happy to make your life easier.
9- Will my photos be kept private?
Your photos will be 100% safe and secure with us. Not one person outside of the Phoglight team will have access to your pictures as they will remain unshared and unpublished on our website or any other digital platform. We use free royalty images for examples on our website.
Can’t find the answer you’re looking for? Don’t hesitate to send us an email at email@example.com and we’ll get back to you in a jiffy!